FAQ

Got questions? You’ll find your answer here, in our list of Frequently Asked Questions about the Domain.

You still have questions? Feel free to contact us: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

  • Tickets / Booking

    Consult our opening times.

    Buy your tickets and book your visit from our online ticket office.

    Yes, you need to buy your tickets in advance from our online ticket office. When purchasing your ticket(s) online, you need to select the date and time of your visit to the Cave and/or the Wildlife Park (you can visit the Park at the time of your choosing, as long as it is during our opening hours). 

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). Be sure to check the validity date of the promo code, as well as the accepted visit period.

    In the event that you have a valid discount voucher or card, but haven't got a valid promo code to book your visit, please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    You've bought a presale ticket or you have a voucher, and you have not booked a time or date? Easy: all you have to do is use your single-use code to book your tickets via our online Booking ticketing!

    You are a membership holder or have a Cocoon code and would like to visit the Domain? Book the dates and times of your visits in advance via our online ticket office Booking members & Cocoon visits with your special member or Cocoon code! In order to so, please follow the instructions sent to you be email. You have questions on this subject? Feel free to contact our Information Desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). 

    In the event that you have a valid discount voucher or card, but haven't got a valid promo code to book your visit, please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    ⚠️ Important information: if you would like to pay with sport and culture vouchers, gift vouchers or complimentary vouchers or ANCV holiday vouchers, please contact our Information Desk to receive a code to enter in the online ticket office when making your reservation: info@grotte-de-han.be  ●  +32 (0)84 37 72 13. You can then pay for your tickets when you arrive at the Domain. Important: if you spend less than the voucher value, we do not give change.

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). Be sure to check the validity date of the promo code, as well as the accepted visit period. A number of these promo codes can only be used for a limited number of tickets, please do not exceed the stated number. For some codes, you will need to present a personal substantiating document at the entrance desk.

    You've bought a presale ticket and you have not booked a time or date? Easy: all you have to do is use your single-use code to book your tickets via our online Booking ticket office!

    Check out our ticket prices here: Prices.
    Buy your tickets online via our online ticket office!

    Buy your tickets online via our online ticket office!

    When you buy tickets online, you can pay with Mastercard, Maestro, VISA, Bancontact, iDeal, VPAY and Giropay.

    ⚠️ Important information: if you would like to pay with sport and culture vouchers, gift vouchers or complimentary vouchers or ANCV holiday vouchers, please contact our Information Desk to receive a code to enter in the online ticket office when making your reservation: info@grotte-de-han.be+32 (0)84 37 72 13. You can then pay for your tickets when you arrive at the Domain. Important: if you spend less than the voucher value, we do not give change.

    Children under the age of 4 visit the Domain for free. You need to buy a child ticket (reduced rate) for children aged 4 to 11. View our ticket prices!

    Important information: age restrictions apply to some of our exclusive visites. Discover the exclusive visits!

    Within half an hour of your purchase, you will receive a confirmation email. Your tickets are enclosed with this mail. You don't have to print out your tickets, you can simply show us your e-ticket on your smartphone or mobile device.

    You don't have to print out your tickets, you can simply show us your e-ticket on your smartphone or mobile device.

    Within half an hour of your purchase, you receive a confirmation email. Have you checked to see if the confirmation email is in your junk mail? If you can't find it, please send an email to info@grotte-de-han.be or give us a call at +32 (0)84 37 72 13. Please mention the date of your order and the name given when ordering. Our Information desk will send you your tickets by email as quickly as possible.

    No, the PassHan ticket is valid throughout the season. The PassHan is a single-use ticket (1 visit per attraction). You can visit the 3 attractions on separate days. So you can book a long weekend and visit the Cave on Saturday, the PrehistoHan museum on Sunday and come back a few months later (during our opening times) to visit the Wildlife Park. When booking your visit in our online ticket office, it is necessary to fix the dates of your visits to the Cave and the Park. More info on the PassHan!

    When you buy a membership, either from our ticket desk or online within 24 hours of your visit (Cave, Park, PassHan or exclusive visit), you enjoy a whopping 50 % discount on your membership (regardless of your type of ticket: standard ticket, single-use code, free ticket...)! You'd rather buy your membership online? Then simply send your ticket to our Information Desk as proof: info@grotte-de-han.be. They will email you a promo code, allowing you to purchase your membership online with a 50 % discount. The next time you visit us, just go to our front desk, show us the original ticket of your first visit as proof, and we will give you your member card. Read more!

    Activate your box on the Wonderbox, Bongo, Vivabox or Cadeaubox website. With the single-use codes you'll be sent by email, you can book your visit via our online "Booking" ticket office: Book my visit!

    In order to enjoy our attractive group rates, you need to book at least 7 days in advance. There needs to be a minimum of 20 ticket paying visitors in your group. More information on our group rates here: Group rates

    Yes, absolutely! Buy them a gift voucher and treat them to an extraordinary experience, surrounded by nature, in the heart of our magnificent Domain that stretches out over 250 hectares! We offer a variety of gift vouchers: a membership, a PassHan ticket, an entry ticket to the Park or Cave or even a night in one of our unique Tree Tents. Read more about our gift vouchers here: Our gift vouchers

  • General

    There is no car park in the Domain of the Caves of Han. There are municipal car parks in the village centre where you can park for € 7 per day. You can access them via the rue de la Lesse. During the peak season, some villagers also provide parking areas for a fee.

    Dogs are allowed in the Cave, providing they do not bother the other visitors. They must remain on a leash at all times. Please take into account that the trip includes many steps and that the temperature in the Cave averages 9 °C (the air is also very humid). Dogs are also allowed in the PrehistoHan Museum, except for the projection room.

    Dogs are not allowed in the Wildlife Park, not even small dogs that can be carried in a handbag. This is for health and safety reasons, to protect the animals in the Park. Unfortunately, we do not have a kennel for your four-footed friends during your visit. Important: be aware of animal welfare; do not leave your dog in your car!

    You can use all of the Domain’s toilets free of charge, upon presentation of your entrance ticket for the Domain. The toilets at our Tearoom La Verrière and at our restaurant Le Pavillon are accessible to persons with reduced mobility. There are no toilets in the Cave. 

    You can take pictures everywhere in the Wildlife Park. In the Cave, they are only allowed in the larger chambers, and you need to turn the flash off. You are not allowed to take pictures in the Cave galleries, to avoid overcrowding.

    Discover all or restaurants and food spots here : Food & Drinks

    Picknicking on the site is still allowed. 

    Yes, and there are plenty of picnic benches dotted throughout the Domain, so you can enjoy your picnic in peace. 

    You can enjoy unique glamping accommodation in the Cocoon Village or in our Tree Tents located in the heart of our Wildlife Park: Glamping accomodation. Check out our accommodation options in or in close proximity to the Domain here: Accommodation.

    The playground is located on the vast plain that is temporarily the departure point for the visits. It can be used free of charge by all of our visitors.

    Yes, of course. To avoid any unnecessary hassle, we recommend you bring a baby carrier and leave your pushchair in your vehicle or in the designated area near the entrance to the Cave (under your own responsibility - please bring a padlock to secure your pushchair).

    The tour of the Cave includes quite a few steps, so you cannot visit the Cave with strollers or pushchairs. For your own (and your child’s) wellbeing we recommend you bring a baby carrier (sling or backpack). 

    Visit to the Park by Safari-bus: pushchairs are not allowed on the Safari-buses. You need to take your baby on your lap. 

    Visit to the Park on foot: for your own – and your child’s – wellbeing we recommend you bring a baby carrier (sling or backpack). Only the first part of the Walking Trail is pushchair accessible (and only for all terrain pushchairs). Halfway, at the Chasm of Belvaux, you can board a shuttle with your pushchair.

    Are included in the price of your ticket: your visit as well as on-site transportation. You will not have to pay a supplement to take the complimentary transportation available to our visitors: the historic tram, the Safari-bus and the shuttle. 

    The visits to the Cave and the Wildlife Park on foot on the Walking trail are not accessible to wheelchair visitors. The classic visit to the Wildlife Park can be done in a Safari-car if the person can sit for 1h30 on the seat of the Safari-car, provided they can get into the Safari-car on their own (without a lift). Visits to the Park by Safari-car for PRM groups (with adapted trailer) are possible upon reservation. More information on our PRM page.

    No, bicycles and kick scooters are not allowed on the Domain.

  • Membership

    Go to our online "Booking members & Cocoon visits" ticketing and enter your member code (which is mentioned on your membership card). You can insert several member codes in order to book for several members at the same time. Select the day you would like to visit the Domain (the date must be included in your membership's period of validity). Once you have entered your personal details and clicked on 'Pay', you will receive your order confirmation as well as your ticket by email within the next few minutes.

    Important: if you need to buy tickets for non-membership holders, please place a separate order in our classical ticketing. On the day of you visit, you need to show your personal member card (one per person) to the ticket inspector. So please don't forget to bring it with you!

    You can't remember your member code ? Please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    When you buy a membership, either from our ticket desk or online within 24 hours of your visit (Cave, Park, PassHan or exclusive visit), you enjoy a whopping 50 % discount on your membership! You'd rather buy your membership online? Then simply send your ticket to our Information Desk as proof: info@grotte-de-han.be. They will email you a promo code, allowing you to purchase your membership online with a 50 % discount. The next time you visit us, just go to our front desk, show us the original ticket of your first visit as proof, and we will give you your member card. Read more!

    Your membership is valid for 12 months dating from the day you buy your membership. More information on the membership!

    Buy a 2024 membership and enjoy tons of benefits:

    More information on the membership!

    When you buy your membership online, you also book the date of your first visit to the Domain. On the day of your first visit, show your ticket at our front desk and our staff will give you your member card. 

  • Cave

    Both these visits are guided visits. During both visits, you will get to enjoy our breathtaking underground sound and light show Origin!

    You're planning on visiting the Cave with your family, with small children or senior citizens? Then opt for the Cave Discovery tour: in only 1h15 you will explore the Cave's most beautiful chambers. In the mood for an in-depth visit? The longer tour, the Cave Journey visit, is 2 hours long, with 510 steps and will take you on a journey of exploration in the heart of the hill...

    Read more about the two visits!

    Yes, of course the sound and light show Origin, which is held in the stunning Weapons Room, is an integral part of your visit to the Cave.

    Dogs are allowed in the Cave, providing they do not bother the other visitors. They must remain on a leash at all times. Please take into account that the trip includes many steps and that the temperature in the Cave averages 9 °C (the air is also very humid). Dogs are also allowed in the PrehistoHan Museum, except for the projection room. 

    Yes, you can take pictures in the Cave’s larger chambers, providing you turn your flash off. Taking pictures in the Cave galleries is not allowed, to avoid overcrowding. 

    No, there are no toilets in the Cave, so we recommend you take a toilet break before your visit.  

    Yes, there are! You can read more about our exclusive visits to the Cave on our Exclusive visits page.

  • Wildlife Park

    No, dogs are not allowed in the Wildlife Park, not even small dogs that can be carried in a handbag. This is for health and safety reasons, to protect the animals in the Park. Unfortunately, we do not have a kennel for your four-footed friends during your visit. Important: be aware of animal welfare; do not leave your dog in your car!

    By Safari-bus it takes 1h30, on foot it takes minimum 3h. If you opt for the Walking trail, you can visit at your own pace and take as long as you like, as long as it is during our opening times. More info on the Park visits!

    There are several toilets along the Walking trail through the Wildlife Park. View the map of the Walking trail!

    Unfortunately, this is not possible. With your ticket, you are allowed one single visit to the Park: either on foot (with or without shuttle) via the Walking trail or by Safari-bus! It is not possible for you to leave the Park and come back a while later. 

    No, this is unfortunately not possible. You can visit the Park by Safari-bus or on foot, along the Walking trail.

    Yes, you will find more information about exclusive visits to the Wildlife Park on our Exclusive visits page. 

    No, the Park animals are wild animals, they are not used to being touched or petted. Our team of professional carers give them species appropriate food that is adapted to their needs. They keep their distances from the animals, in order to affect their natural animal behaviour as little as possible. It really is important that you respect these rules: their health and wellbeing depend on your cooperation! 

    All of the animals in the Park were born in captivity in other animal parks. A few animals were rescued from their natural habitat, such as the vultures that could no longer fly or Mufko, the orphan bear that was raised by humans and could no longer be released into the wild.

    Yes, for quite a few animals it is, as part of government-approved institutional programmes. The Domain is also a major player regarding the reintroduction of threatened species in Europe. Bison, Przewalski's horses, auroch, Tarpan horses and even smooth grass snakes have been reintroduced. Our involvement is reflected in the way these animals are raised in order to allow them to behave in a manner that is as close as possible to their behaviour in the wild. Discover our measures for species preservation!

  • Exclusive visits

    Yes, you do need to book in advance for our exclusive visits. View our exclusive visits!

  • Cocoon Village

    Great news! We look forward to welcoming you in our Cocoon Village! Book your stay in our new online ticketing.

    Guests staying at the Cocoon Village can use the Cocoon car park free of charge (1 vehicle per tent). The car park is located Rue des Sarrasins in 5580 Han-sur-Lesse (between n°5 and n°17, where the tram rails cross the road). You can park your vehicle there from 15:00 on the day of your arrival and until 13:00 on the day of your departure.

    You can check-in between 17:00 and 20:00. In the event that you are late, please let us know by calling +32 (0)495 79 00 58. Please be aware that the Cocoon Village reception closes at 22:00!

    On the day of departure, you need to vacate your Cocoon Tent at 10:00 at the latest.

    Yes, there is electricity in your tent. There is also a multi-socket adaptor with an USB charger port.

    There is a WIFI signal all over the Cocoon Village. The access code is in your tent.

    There are no baby beds available, but you can of course bring your own!

    There is no heating in the tents, but with our 4 seasons eiderdown, you will definitely enjoy a cosy and warm night, whatever the weather.

    There is a specially equipped shower area. If you like, we can book you a tent close to the show block (on prior request). Please note that there are many steps during the visit to the Cave. The Wildlife Park Walking trail is not acessible to persons with reduced mobility. But, you can visit the Wildlife Park by Safari-bus if you can stay seated on the Safari-bus bench for 1h30.

    No, pets are not allowed in the Cocoon Village.

    Cheese & cured meat selections, birthday packages, BBQ packages and many other options can be booked via the Domain's online ticketing or by contacting our Bookings Team: +32 (0)84 37 72 13 ou reservations@grotte-de-han.be

    You can book the exclusive visits that take place during your stay here. Cocooners enjoy a discount of up to 50 %. Read more about the Cocoon benefits on the page of each exclusive visit. Check out our exclusive visits here!

    Celebrating one of your loved ones? The Cocoon Village has two Celebration Packages, one for children and one for adults. Party decorations, surprises and cakes will make sure you enjoy an unforgettable party! You can book our Celebration Packages when you book your stay in our online ticketing, or simply by sending an email to our Bookings Team: reservations@grotte-de-han.be

  • Tree Tents

    Great idea, you will definitely not regret it! Book your stay in our new online ticketing.

    Our Bookings Team will let you know at what time you should be there (between 16:30 & 17:45, depending on the time of year). Important: please make sure you're on time, as it is a group departure (by Safari-bus).

    You have an allocated parking space on the car park located Rue des Grottes, next to house n° 52. Our Bookings Team will send you your access code. When you arrive near house n°45 in the Rue des Grottes, just cross the Domain's playground until you reach your meeting point at the far end. Your Safari-bus will be waiting for you near the small bridge leading to the restaurant “Le Pavillon”.

    Staying in our Tree Tents, is enjoying a stay in the heart of nature. This is why there is neither WIFI nor electricity available on site. Please remember to bring a headlamp or camping lantern.

    There are two toilets and a water container with tap to freshen up. In your tent, there is also a wash basin and two small towels.

    No, there is no heating in the tents. We have provided you with high-quality 4-season bed-linen and eiderdowns, but in April, May and as of mid-September, the nights can be quite chilly. Bring your own sleeping bags to make sure you're comfortable!

    No, pets are not allowed in the Tree Tents.

    With your PassHan ticket you can visit the Wildlife Park (either via the Walking trail or by Safari-bus), the Cave of Han (Discovery or Journey visit) and the PrehistoHan museum. You can either visit them before or after staying in the Tree Tents or – if you prefer – at an ulterior date.

    In the morning, your Ranger will take your group to the valley for an exclusive nature walk, lasting 1h15.

    You will be back in the village around 11:30.