FAQ

Got questions? You’ll find your answer here, in our list of Frequently Asked Questions about the Domain.

You still have questions? Feel free to contact us: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

  • Covid-19

    The entire Domain is currently open for visitors! Consult our opening times. Buy your tickets and book your visit from our online ticket office

    The visits are adapted so we can welcome you in the safest possible conditions. 

    Our reception area and ticket office are moved 250 m away, towards the vast Dry Hamptay plain which is located nearby the Cave exit. The departure points for the visits are also relocated to the Dry Hamptay plain. This way, we can ensure we have enough room to welcome all of our visitors while respecting the rules of social distancing.

    The visit to the Park by Safari-bus lasts 1h30, the Safari-bus takes the usual route. Social distancing between families is respected inside the vehicles. 

    The visit to the Park on foot follows the usual route. Visitors can gain access to the Park either by tram (while respecting the rules of social distancing) or on foot (900 m leaving from the plain). After your visit, you can get back to your departure point either by tram or on foot along a walking path reserved for good walkers

    The route taken when you visit the Cave is adapted to avoid narrow passages where it could get overcrowded. The visit to the Cave lasts approximately 1h15 and takes you through the most beautiful and impressive chambers in the Cave: the Trophy, the Weapons Room, the Dome Room and the Draperies. Of course, you are able to enjoy the stunning sound and light show ‘Origin’ during your tour. Visitors enter in small groups and take the tour at a slow yet steady pace while respecting the rules of social distancing. Our guides deliver their tour commentaries in the larger chambers. 

    Important: it is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site.

    It is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site. 

    The Domain is doing everything possible to ensure you are able to enjoy your visit in the safest possible conditions; we are implementing robust precautions to keep everyone safe and protected from possible exposure. All over the Domain, we are making changes and adaptations to make sure the rules of social distancing can be respected everywhere you go. Surface areas are disinfected on a regular basis and antibacterial hand gel is available to our visitors on different locations along the tour.

    Important: it is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site. 

    You can purchase take-away food from our reception and in the Wildlife Park. Depending on the location, you can buy sandwiches, soup, waffles, croque-monsieurs (grilled ham and cheese sandwiches), hot beverages... Picknicking on the site is still allowed. Please respect social distancing with people outside of your bubble.

    ⚠️ Our restaurant Le Pavillon will be open every day from 1 July to 31 August!

    Our Tree Tents and the Cocoon Village are open and ready to welcome you! Every measure possible to warrant social distancing and health and safety every step of the way is taken. Contact our Bookings Team to book your night or stay: reservations@grotte-de-han.be

    Since 19 April 2021, travelling to Belgium from the EU or Schengen area and a number of other countries (check out the list here) is allowed, but is nonetheless not recommended by the Belgian authorities. Travelling to Belgium is subject to a number of conditions. For more information, check out the following website: https://www.info-coronavirus.b...

    ⚠️ Please make inquiries about your home country's latest regulations regarding travel authorisation.

  • Tickets / Booking

    Yes, you need to buy your tickets in advance from our online ticket office. When purchasing your ticket(s) online, you need to select the date and time of your visit to the Cave and/or the Wildlife Park (you can visit the Park at the time of your choosing, as long as it is during our opening hours). 

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). 

    In the event that you have a valid discount voucher or card, but haven't got a valid promo code to book your visit, please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    You've bought a presale ticket or you have a voucher, and you have not booked a time or date? Easy: all you have to do is use your single-use code to book your tickets via our online Booking ticketing!

    You are a Gold Pass holder or have a Cocoon Pass and would like to visit the Domain? Book the dates and times of your visits in advance via our online ticket office Booking Gold & Cocoon Pass visits with your special promo code! In order to so, please follow the instructions sent to you be email. You have questions on this subject? Feel free to contact our Information Desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). 

    In the event that you have a valid discount voucher or card, but haven't got a valid promo code to book your visit, please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    ⚠️ Important information: if you would like to pay with sport and culture vouchers, gift vouchers or complimentary vouchers, ANCV holiday vouchers or consumption vouchers, please purchase your tickets from our front desk on the day of your visit (and not online). These cheques and vouchers are not considered as discount vouchers but as means of payment. If you spend less than the voucher value, we do not give change. As it is not possible for you to book your time slot in advance, we recommend you go and get your tickets from our front desk in the early morning.

    More information on the VISITWallonia Pass!

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). 

    You've bought a presale ticket and you have not booked a time or date? Easy: all you have to do is use your single-use code to book your tickets via our online Booking ticketing!

    Yes, absolutely! You can use your VISITWallonia Pass to buy the following tickets: 

    Would you like to book your visit in advance online? Send a photo of your VISITWallonia Pass to our Information Desk, they will then send you your reservation code: info@grotte-de-han.be. On the day of your visit, you will have to go to the Domain's ticket desks with your VISITWallonia Pass to pay and have your tickets validated. Read more here!

    * Important information: the Gold Pass subscription cannot be booked online. Please come to our ticket counter on the day of your visit and bring your VISITWallonia Pass. Subject to availability.

    Check out our ticket prices here: Prices.
    Buy your tickets online via our new online ticketing!

    Buy your tickets online via our new online ticketing!

    When you buy tickets online, you can pay with Ogone, Mastercard, Maestro, Visa, Bancontact, iDeal and Giropay.

    ⚠️ Important information: if you would like to pay with sport and culture vouchers, gift vouchers or complimentary vouchers, ANCV holiday vouchers or consumption vouchers, please purchase your tickets from our front desk on the day of your visit (and not online). If you spend less than the voucher value, we do not give change. As it is not possible for you to book your time slot in advance, we recommend you go and get your tickets from our front desk in the early morning.

    More information on the VISITWallonia Pass!

    Children under the age of 4 visit the Domain for free. You need to buy a child ticket (reduced rate) for children aged 4 to 11. View our ticket prices!

    Important information: age restrictions apply to some of our experiences (special visits, Journey to the Heart of the Earth…). More details are available on the pages devoted to our experiences!

    A few minutes after your purchase you will receive a confirmation email. Your tickets are enclosed with this mail. In order to avoid scanning issues, we need you to print your tickets in advance, using A4 plain white for best results. Please note that a € 0,50 service fee can be charged for printing tickets at the Domain. 

    In order to avoid scanning issues, we need you to print your tickets in advance, using A4 plain white for best results. If this is not possible, please save your tickets on your smartphone so you can present them at our ticket desk at your arrival. Please note that a € 0,50 service fee can be charged for printing tickets at the Domain. 

    Please send an email to info@grotte-de-han.be or give us a call at +32 (0)84 37 72 13. Please mention the date of your order and the name given when ordering. Our Information desk will send you your tickets by email as quickly as possible.

    No, the PassHan ticket is valid throughout the season. The PassHan is a single-use ticket (1 visit per attraction). You can visit the 4 attractions on separate days. So you can book a long weekend and visit the Cave on Saturday, the PrehistoHan museum on Sunday and come back a few months later (during our opening times) to visit the Wildlife Park and the Han 1900 museum.

    If you buy a Gold Pass subscription from our ticket counter within 24 hours after your visit, the price of your Cave, Park or PassHan ticket will be deducted from the price of the Gold Pass. Read more about the Gold Pass annual ticket!

    You would like to use your Wonderbox, Bongo, Vivabox or Cadeaubox voucher to visit us? Enter your promocode in when ordering online (at the confirm shopping basket stage). Your ticket will have to be validated at our front desk on your arrival, upon presentation of your Wonderbox, Bongo, Vivabox or Cadeaubox voucher.

    Don't know your promo code? Send a photo of your voucher to our Information Team, which will send you the promo code in question: info@grotte-de-han.be 

    Your Wonderbox, Bongo, Vivabox and Cadeaubox vouchers can be extended, provided that it hasn’t expired to this date. In order to do this, please contact their Customer Services: 

    For Wonderbox and Vivabox: client.be@wonderbox.com  ●  +32 (0)85 21 36 61

    For Bongo and Cadeaubox: www.bongo.be/fr/contacts  ●  +32 (0)3 202 16 60

    In order to enjoy our attractive group rates, you need to book at least 5 days in advance. There needs to be a minimum of 20 ticket paying visitors in your group. More information on our group rates here: Group rates

    Yes, absolutely! Buy them a gift voucher and treat them to an extraordinary experience, surrounded by nature, in the heart of our magnificent Domain that stretches out over 250 hectares! We offer a variety of gift vouchers: a Gold Pass annual ticket, a PassHan ticket, an entry ticket to the Park or Cave or even a night in one of our unique Tree Tents. Read more about our gift vouchers here: Our gift vouchers

  • General

    There are two council car parks in the village (parking charges apply); they are located nexto to the church and in the rue de la Lesse, just past the Kaleo Youth Hostel. Please do not drive into the Rue des Grottes, where our reception area is located.

    Dogs are allowed in the Cave, providing they do not bother the other visitors. They must remain on a leash at all times. Please take into account that the trip includes many steps and that the temperature in the Cave averages 9 °C (the air is also very humid). Dogs are also allowed in the PrehistoHan Museum, except for the projection room.

    Dogs are not allowed in the Wildlife Park, not even small dogs that can be carried in a handbag. This is for health and safety reasons, to protect the animals in the Park. Unfortunately, we do not have a kennel for your four-footed friends during your visit. Important information: we request you do not leave your dog in your car. 

    You can use all of the Domain’s toilets free of charge, upon presentation of your entrance ticket for the Domain. All our toilets (except those that are located in the Wildlife Park) are accessible to persons with reduced mobility. There are no toilets in the Cave. 

    You can take pictures everywhere in the Wildlife Park. In the Cave, they are only allowed in the larger chambers, and you need to turn the flash off. You are not allowed to take pictures in the Cave galleries, to avoid overcrowding.

    The Domain offers a variety of restaurants and food spots among which our restaurant Le Pavillon, located on the banks of the Lesse and our Tearoom La Verrière with a selection of sweet or savoury dishes. Discover all or restaurants and food spots here : Where to eat.

    ⚠️ You can purchase take-away food from our reception and in the Wildlife Park. Depending on the location, you can buy sandwiches, soup, waffles, croque-monsieurs (grilled ham and cheese sandwiches), hot beverages... Picknicking on the site is still allowed. Please respect social distancing with people outside of your bubble.

    ⚠️ Our restaurant Le Pavillon will be open every day from 1 July to 31 August!

    Yes, and there are plenty of picnic benches dotted throughout the Domain, so you can enjoy your picnic in peace. Please respect social distancing with people outside of your bubble.

    You can enjoy unique accommodation in the Cocoon Village or in our Tree Tents located in the heart of our Wildlife Park. Check out our accommodation options in or in close proximity to the Domain here: Accommodation.

    The playground is located on the vast plain that is temporarily the departure point for the visits. It can be used free of charge by all of our visitors.

    Yes, of course. The tour of the Cave includes quite a few steps, so you cannot visit the Cave with strollers or pushchairs. For your own (and your child’s) wellbeing we recommend you bring a baby carrier (sling or backpack). You can leave your pushchair on the parking area provided to that effect on your left, immediately after the Domain entrance.

    Visit to the Park by Safari-bus: pushchairs are not allowed on the Safari-buses. You need to take your baby on your lap. 

    Visit to the Park on foot: for your own – and your child’s – wellbeing we recommend you bring a baby carrier (sling or backpack). Only the first part of the Walking Trail is pushchair accessible (and only for all terrain pushchairs). Halfway, at the Chasm of Belvaux, you can board a shuttle with your pushchair.

    Are included in the price of your ticket: your visit as well as on-site transportation. You will not have to pay a supplement to take the complimentary transportation available to our visitors: the historic tram, the Safari-bus and the shuttle. 

    Important: the regular tour of the Cave and the visit to the Wildlife Park are not accessible to wheelchair visitors. You can however visit the Wildlife Park in a Safari-bus if you can remain seated for 1h30 on one of the Safari-bus’s seats. As soon as the health situation permits, we will once again organize adapted visits for PMR groups. You can read more about these visits on our PRM page

    No, bicycles and kick scooters are not allowed on the Domain.

  • Annual ticket subscribers

    Go to our online "Booking visits Gold & Cocoon Pass" ticketing and enter your Gold Pass code: the letters GP immediately followed by your subscription code (which is mentioned on your Gold Pass card). You can insert several Gold Pass codes in order to book for several subscribers at the same time. Select the day you would like to visit the Domain (the date must be included in your annual ticket's period of validity). Once you have entered your personal details and clicked on 'Pay', you will receive your order confirmation as well as your ticket by email within the next few minutes.

    Important: if you need to buy tickets for non-subscription holders please place a separate order in our classical ticketing. On the day of you visit, you need to show your personal Gold Pass card (one per person) to the ticket inspector. So please don't forget to bring it with you!

    You can't remember your Gold Pass promo code ? Please contact our Information desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

    If you buy a Gold Pass subscription from our ticket counter within 24 hours after your visit, the price of your Cave, Park or PassHan ticket will be deducted from the price of the Gold Pass. Read more about the Gold Pass annual ticket!

    Your Gold Pass annual ticket is valid for 12 months dating from the day you buy your subscription. More information on the Gold Pass annual ticket!

    Buy a 2021 Gold Pass subscription and enjoy tons of benefits:

    More information on the Gold Pass annual ticket!

    When you buy your Gold Pass annual ticket online, you also book the date of your first visit to the Domain. On the day of your first visit, show your ticket at our front desk and our staff will give you your Gold Pass card. To avoid the queues, we recommend you drop by at the end of the day after your visit (our Information desk is open until 17:00 from November to March and until 18:00 from April to October).

    If you have bought your Gold Pass annual ticket in 2020, your benefits and discounts remain valid until your current subscription expires.

  • Cave

    Yes, of course the sound and light show Origin, which is held in the stunning Weapons Room, is an integral part of your visit to the Cave.

    Dogs are allowed in the Cave, providing they do not bother the other visitors. They must remain on a leash at all times. Please take into account that the trip includes many steps and that the temperature in the Cave averages 9 °C (the air is also very humid). Dogs are also allowed in the PrehistoHan Museum, except for the projection room. 

    Yes, you can take pictures in the Cave’s larger chambers, providing you turn your flash off. Taking pictures in the Cave galleries is not allowed, to avoid overcrowding. 

    No, there are no toilets in the Cave, so we recommend you take a toilet break before your visit.  

  • Wildlife Park

    No, dogs are not allowed in the Wildlife Park, not even small dogs that can be carried in a handbag. This is for health and safety reasons, to protect the animals in the Park. Unfortunately, we do not have a kennel for your four-footed friends during your visit. Important information: we request you do not leave your dog in your car. 

    By Safari-bus it takes 1h30, on foot it takes about 3h. If you opt for the Walking trail, you can visit at your own pace and take as long as you like, as long as it is during our opening times.

    There are several toilets along the Walking trail through the Wildlife Park. View the map of the Walking trail!

    Unfortunately, this is not possible. Your ticket gives you one-time only access to the Park, either on foot via the Walking trail or by Safari-bus. It is not possible for you to leave the Park and come back a while later. 

    No, this is unfortunately not possible. You can visit the Park by Safari-bus or on foot, along the Walking trail.

    No, the Park animals are wild animals, they are not used to being touched or petted. Our team of professional carers give them species appropriate food that is adapted to their needs. They keep their distances from the animals, in order to affect their natural animal behaviour as little as possible. It really is important that you respect these rules: their health and wellbeing depend on your cooperation! 

    All of the animals in the Park were born in captivity in other animal parks. A few animals were rescued from their natural habitat, such as the vultures that could no longer fly or Mufko, the orphan bear that was raised by humans and could no longer be released into the wild.

    Yes, a number of animals can and are being released back into the wild, as part as government approved programmes.

  • Experiences

    Yes, you do need to book in advance for our special visits. View our special visits!

    Great news! We look forward to welcoming you at the Domain! Please contact our Bookings Team to book your stay: reservations@grotte-de-han.be  ●  +32 (0)84 37 01 52  ●  +32 (0)84 37 72 13

    Great idea, you will definitely not regret it! You need to book your night in a Tree Tent at least 2 weeks in advance (subject to availability). Please contact our Bookings Team to book your stay: reservations@grotte-de-han.be  ●  +32 (0)84 37 01 52  ●  +32 (0)84 37 72 13