FAQ

Got questions? You’ll find your answer here, in our list of Frequently Asked Questions about the Domain.

You still have questions? Feel free to contact us: info@grotte-de-han.be  ●  +32 (0)84 37 72 13

  • Covid-19

    The visits are adapted so we can welcome you in the safest possible conditions. 

    Our reception area and ticket office are moved 250 m away, towards the vast Dry Hamptay plain which is located nearby the Cave exit. The departure points for the visits are also relocated to the Dry Hamptay plain. This way, we can ensure we have enough room to welcome all of our visitors while respecting the rules of social distancing.

    The visit to the Park by Safari-bus lasts 1h30, the Safari-bus takes the usual route. Social distancing between families is respected inside the vehicles. 

    The visit to the Park on foot follows the usual route. Visitors can gain access to the Park either by tram (while respecting the rules of social distancing) or on foot (900 m leaving from the plain). After your visit, you can get back to your departure point either by tram or on foot along a walking path reserved for good walkers

    The route taken when you visit the Cave is adapted to avoid narrow passages where it could get overcrowded. The visit to the Cave lasts 1 hour and takes you through the most beautiful and impressive chambers in the Cave: the Trophy, the Weapons Room, the Dome Room and the Draperies. Of course, you are able to enjoy the stunning sound and light show ‘Origin’ during your tour. Visitors enter in small groups and take the tour at a slow yet steady pace while respecting the rules of social distancing. Our guides deliver their tour commentaries in the larger chambers. 

    Important: it is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site.

    It is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site.

    The Domain is doing everything possible to ensure you are able to enjoy your visit in the safest possible conditions; we are implementing robust precautions to keep everyone safe and protected from possible exposure. All over the Domain, we are making changes and adaptations to make sure the rules of social distancing can be respected everywhere you go. Surface areas are disinfected on a regular basis and antibacterial hand gel is available to our visitors on different locations along the tour.

    Important: it is compulsory to wear a face mask (from the age of 12) everywhere on the Domain, except on the Walking trail, where it is only compulsory in crowded or busy areas. We request that all visitors over 12 bring their face mask when visiting the Domain or purchase one on site.

    All our restaurants are open since 13 June! Discover all or restaurants and food spots here : Food & Drinks

    Our Tree Tents and campsite are open since 13 June! Every measure possible to warrant social distancing and health and safety every step of the way is taken. Contact our Bookings Team to book your night: reservations@grotte-de-han.be

  • Tickets / Booking

    We highly recommend you buy your tickets online via our online ticket office, if you want to avoid the front desk queues. When purchasing your ticket(s) online, you need to select the date and time of your visit. Subject to availibility, you can still change your departure time on the day of your visit (beware: there may be queues during busy periods). You can still buy tickets from our ticket counter, also subject to availability, but is not recommended during busy periods. 

    For tickets brought in presale (and that do not mention a departure time), you do not need to book ahead. Please head for our front desks as soon as you arrive, and we will draw up a schedule suited to your needs (subject to availability). To avoid queueing, we recommend you try and get to our front desks in the early morning (open from 9 o'clock).

    If you have a promo code, enter it when ordering online (at the confirm shopping basket stage). 

    If you have a valid discount voucher or card, we recommend you book your visit via our online ticketing and we will refund (via Ogone/Ingenico) the amount of your discount within 5 working days after your visit. On the day of your visit, you need to show our front desk staff the following:

    - Your entrance ticket bought on our online ticketing

    - Your discount card or voucher (you need to hand over the original voucher)

    - Two copies of your refund request. Please use the following form: click here

    In order to avoid queuing, we recommend you visit our front desks at the end of the day (but before 18:00), discounts cannot be used in conjunction with any other offers.

    Click here to book your visit via our online ticketing





    Check out our 2020 ticket prices: Tickets.
    Buy your tickets online via our new online ticketing!

    Buy your tickets online via our new online ticketing!

    When you buy tickets online, you can pay with Ogone, Mastercard, Maestro, Visa, Bancontact, iDeal and Giropay.

    Children under the age of 4 visit the Domain for free. You need to buy a child ticket (reduced rate) for children aged 4 to 11. View ticket prices! 

    Important information: age restrictions apply to some of our experiences (special visits, Journey to the Heart of the Earth…). More details are available on the pages devoted to our experiences. 

    A few minutes after your purchase you will receive a confirmation email. Your tickets will be attached to this email. Please print them on plain white A4 paper before your visit.

    In order to avoid scanning issues, we request that our visitors print their tickets on plain white A4 paper. If you can’t do that, just show us your tickets on your smartphone. If we can’t scan the tickets, our Information desk will print your ticket(s) for you.

    Please send an email to info@grotte-de-han.be or give us a call at +32 (0)84 37 72 13. Please mention the date of your order and the name given when ordering. Our Information desk will send you your tickets by email as quickly as possible.

    No, the PassHan ticket is valid throughout the season. The PassHan is a single-use ticket (1 visit per attraction). You can visit the 4 attractions on separate days. So you can book a long weekend and visit the Cave on Saturday, the PrehistoHan museum on Sunday and come back a few months later (during our opening times) to visit the Wildlife Park and the Han 1900 museum.

    Yes, and if you buy a Gold Pass annual ticket within 24 hours after your visit, you ticket for the Cave, the Wildlife Park or the PassHan will be refunded at the ticket desk.

    Your Gold Pass is valid for 12 months after the date of your first visit. More information on the Gold Pass annual ticket!

    Current subscriptions will be automatically extended to allow Gold Pass annual ticket holders to enjoy an entire season. For additional information, please contact our Information desk: info@grotte-de-han.be

    You have a Gold Pass annual ticket and you would like to visit the Domain ? We strongly recommend you book the date and times of your visits in advance in order to avoid the front esk queues. In order to so, please follow the instructions sent to you be email! You have questions on this subject? Feel free to contact our Information Desk: info@grotte-de-han.be  ●  +32 (0)84 37 72 13


    Your tickets will remain valid till the end of the 2020 season. 

    For tickets brought in presale (and that do not mention a departure time), you do not need to book ahead. Please head for our front desks as soon as you arrive, and we will draw up a schedule suited to your needs (subject to availability). To avoid queueing, we recommend you try and get to our front desks in the early morning (open from 9 o'clock).

    Your Wonderbox and Bongo vouchers can be extended, provided that it hasn’t expired to this date. In order to do this, please contact their Customer Services: 

    For Wonderbox: client.be@wonderbox.com  ●  +32 (0)85 21 36 61

    For Bongo: https://www.bongo.be/fr/contac...  ●  +32 (0)3 202 16 60

    In order to enjoy our attractive group rates, you need to book at least 5 days in advance. There needs to be a minimum of 20 ticket paying visitors in your group. More information on our group rates here: Group rates

  • General

    There are two council car parks in the village (parking charges apply); they are located around the church (just opposite our Visitor Reception Area) and in the rue de la Lesse, just past the Kaleo Youth Hostel. 

    You can use all of the Domain’s toilets free of charge, upon presentation of your entrance ticket for the Domain. All our toilets (except those that are located in the Wildlife Park) are accessible to persons with reduced mobility.

    You can take pictures everywhere in the Wildlife Park. In the Cave, they are only allowed in the larger chambers, and you need to turn the flash off. You are not allowed to take pictures in the Cave galleries, to avoid overcrowding.

    The Domain offers a variety of restaurants and food spots among which our restaurant Le Pavillon, located on the banks of the Lesse and our Tearoom La Verrière with a selection of sweet or savoury dishes. Discover all or restaurants and food spots here : Where to eat.

    ⚠️ All our restaurants are open since 13 June!

    Yes, and there are plenty of picnic benches dotted throughout the Domain, so you can enjoy your picnic in peace.  

    You can enjoy unique accommodation in our Tree Tents located in the heart of our Wildlife Park. Check out our accommodation options in or in close proximity to the Domain here: Accommodation.

    The playground is located on the vast plain that is temporarily the departure point for the visits. It can be used free of charge by all of our visitors.

    Yes, of course. The tour of the Cave includes a total of 280 steps, so you cannot visit the Cave with strollers or pushchairs. For your own (and your child’s) wellbeing we recommend you bring a baby carrier (sling or backpack). You can leave your pushchair on the parking area provided to that effect on the departure platform. You can rent a padlock from our souvenir shop for € 6. When you return the padlock to us, you get € 5 back. 

    Visit to the Park by Safari-bus: pushchairs are not allowed on the Safari-buses. You need to take your baby on your lap. 

    Visit to the Park on foot: for your own – and your child’s – wellbeing we recommend you bring a baby carrier (sling or backpack). Only the first part of the Walking Trail is pushchair accessible (and only for all terrain pushchairs). Halfway, at the Chasm of Belvaux, you can board a shuttle with your pushchair.

    Are included in the price of your ticket: your visit as well as on-site transportation. You will not have to pay a supplement to take the complimentary transportation available to our visitors: the historic tram, the Safari-bus and the shuttle. 

    Important: the regular tour of the Cave (280 steps) and the visit to the Wildlife Park are not accessible to wheelchair visitors. You can however visit the Wildlife Park in a Safari-bus if you can remain seated for 1h30 on one of the Safari-bus’s seats. The Domain regularly organises special PRM visits for groups on set dates or for individual visitors by prior request. You can read more about these visits on our PRM page

    No, bicycles and kick scooters are not allowed on the Domain.

  • Cave

    Dogs are allowed in the Cave, providing they do not bother the other visitors. They must remain on a leash at all times. Please take into account that the trip includes a total of 280 steps and that temperature in the Cave averages 9°C (the air is also very humid). Dogs are also allowed in the PrehistoHan Museum, except for the projection room.

    Yes, you can take pictures in the Cave’s larger chambers, providing you turn your flash off. Taking pictures in the Cave galleries is not allowed, to avoid overcrowding. 

    Yes, the stunning sound and light show Origin in the awe-inspiring Weapons Room is part of your visit to the Cave and included in the price of your ticket.

    No, there are no toilets in the Cave, so we recommend you take a toilet break before and after your visit at the playground or in our restaurant La Verrière (at the entrance of the vast plain).  

  • Wildlife Park

    No, dogs are not allowed in the Wildlife Park, not even small dogs that can be carried in a handbag. This is for health and safety reasons, to protect the animals in the Park. Unfortunately, we do not have a kennel for your four-footed friends during your visit.

    By Safari-bus it takes 1h30, on foot it takes about 3h. If you opt for the Walking trail, you can visit at your own pace and take as long as you like, as long as it is during our opening times.

    There are several toilets along the Walking trail through the Wildlife Park. View the map of the Walking trail!

    Unfortunately, this is not possible. Your ticket gives you one-time only access to the Park, either on foot via the Walking trail or by Safari-bus. It is not possible for you to leave the Park and come back a while later. 

    No, this is unfortunately not possible. You can visit the Park by Safari-bus or on foot, along the Walking trail.

    No, the Park animals are wild animals, they are not used to being touched or petted. Our team of professional carers give them species appropriate food that is adapted to their needs. They keep their distances from the animals, in order to affect their natural animal behaviour as little as possible. It really is important that you respect these rules: their health and wellbeing depend on your cooperation! 

    All of the animals in the Park were born in captivity in other animal parks. A few animals were rescued from their natural habitat, such as the vultures that could no longer fly or Mufko, the orphan bear that was raised by humans and could no longer be released into the wild.

    Yes, a number of animals can and are being released back into the wild, as part as government approved programmes.

  • Experiences

    Yes, you do need to book in advance for our special visits. View our special visits

    Great idea, you will definitely not regret it! 😊 You need to book at least 2 weeks in advance (subject to availability). Book a night